Before returning any item, the customer must call to obtain a return authorization number. All returned items must be accompanied by an original invoice, an R.A.#, and a detailed letter explaining the reason for the return. We will refuse to accept any return without an R.A.# legibly and plainly written on the OUTSIDE of the return box. ALL returns for a refund must be received in original and resell-able condition, otherwise we reserve the right to refuse it.